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Customer Service

You can contact the Porterhouse either by calling +852 2553 3765 or by using the Contact Us form found here.

By using this site, you agree to all terms, conditions, and notices contained or referenced herein, which may be changed from time to time. These changes will be posted to the website. Your continued use of this site following the posting of any changes to the Terms of Use constitutes acceptance of those changes.

Copyright and Trademark. 

All content and software on this site is the property of The Porterhouse or its suppliers and is protected by Hong Kong and international copyright laws. The Porterhouse and The Porterhouse logo are trademarks of The Porterhouse. Other product or company names herein are the trademarks of their respective owners.

License and Site Access. 

The Porterhouse grants you a limited license to access and make personal use of this site. This site or any portion of this site may not be reproduced, sold, or otherwise exploited for any commercial purpose without express written consent of The Porterhouse. Any unauthorized use terminates the permission or license granted by The Porterhouse.

Your Account. 

If you use this site, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account, including any credit card charges. The Porterhouse does not sell products for purchase by children. If you are under 18, you should not submit any personal information to us and you may use The Porterhouse only with your parent or guardian.

Product Descriptions. 

The Porterhouse attempts to be as accurate as possible. However, The Porterhouse does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free.

Discount Codes and Special Offers.

Porterhouse may, from time to time, offer our customers discount coupons, codes and special offers.  Speical offers and discounts cannot but used in conjunction with one another.  Issued coupon/discount codes override and previously offered or specific account based discounts.

Applicable Law And Disputes. 

You agree that the laws of the Hong Kong SAR, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and The Porterhouse.  

Shipping & Delivery
Our online butcher shop is available to you for deliveries Monday through Saturday. Orders must be placed latest by 3pm, the day before. Delivery service not available on Sundays or Public Holidays. To receive free delivery your order sub-total must meet the minimum requirement of HK$500.
To ensure that you receive the highest quality Steaks and Seafood, deliveries are made in our refrigerated delivery vans.

Privacy & Security

Our Commitment to Privacy:
At The Porterhouse, we respect our customers and understand that you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal and confidential. We provide this explanation about our information practices to show you our commitment to protect your privacy. By visiting porterhouse.com.hk, you are accepting the practices described in this Privacy Policy. This Policy may change, and use of information that we gather now is subject to the Privacy Policy posted on the website at the time of use.
Collection and Use of Information:
Any information which you provide to us on the website or otherwise is used for such purposes as fulfilling orders, responding to requests, improving our product offerings, communicating with you and statistically analyzing site usage. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features.
E-mail Communications:
The Porterhouse confirms every purchase and shipment with an e-mail to every customer with a valid e-mail address. From time to time as necessary, additional e-mails may be sent to the customer to confirm details of a specific transaction.
Release of Information:
Customer information is shared outside of The Porterhouse only in the following circumstances:
Agents:
We employ other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending mail, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Business Transfers:
As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that The Porterhouse or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Legal Protection:
We release account and other personal information when we believe release is appropriate to comply with law; enforce our agreements; or protect the rights, property, or safety of The Porterhouse or others.
With Your Consent:
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.